Privacy Policy

Xeno Money ("Xeno", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, payment services, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2.1 Information You Provide

• Contact Information: Name, email address, phone number, and company name when you contact us or request integration support.
• Business Information: Company details, business type, and integration requirements when you apply to become a partner or merchant.
• Communications: Any information you provide when you contact us for support or inquiries.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Log Data: IP address, browser type, pages visited, time and date of visits, and other diagnostic data.
• Cookies and Tracking: We use cookies and similar tracking technologies to monitor activity on our Services.

2.3 Blockchain Information

When you use our payment services, transaction data is recorded on public blockchain networks. This includes wallet addresses and transaction details. Please note that blockchain transactions are publicly visible and immutable by design.

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process and complete payment transactions
• Respond to your inquiries and provide customer support
• Send you technical notices, updates, and administrative messages
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and enforce our terms and policies

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as email delivery, hosting, and analytics.
• Business Partners: With PSPs, terminal providers, and merchants who are part of the Xeno network, as necessary to process transactions.
• Legal Requirements: If required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale, or transfer of company assets.
• With Your Consent: In any other circumstances where you have given us explicit consent.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will remove it from our systems or anonymize it.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to processing of your personal information for certain purposes.
• Withdrawal of Consent: Withdraw consent where we rely on consent to process your information.

To exercise any of these rights, please contact us at tom@xeno.money.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: tom@xeno.money
• Website: xeno.money/contact
• Location: London, United Kingdom